Checking your payment history is the quickest way to find deposits, withdrawals or fees you do not recognise. This guide shows Australian players how to compare casino records with bank statements, separate normal activity from warning signs and act before a disputed transaction becomes harder to investigate. Keep your records, avoid making another deposit while you check the account, and use pokies net only as unrelated reference material, not as proof that a payment is genuine.
Start with the complete the pokies payment history
Sign in through the current site you normally use and open the Cashier, account or transaction area. Record the date, amount, currency, transaction type and status for every entry. The pokies operates in AUD, so an Australian bank statement should usually show an AUD amount, although your card provider may add its own description or exchange-related charge.
Save evidence before changing anything
Take screenshots that show the full transaction reference, not just the amount. Save bank statements, emails and messages from support in one folder. Do not edit screenshots or rely on memory. A clear timeline helps you identify whether a payment was actually made by you, reversed later or left pending.
Match deposits against your bank or card statement
Compare each casino deposit with the matching entry in your banking app. Card deposits may appear under a payment processor rather than the casino’s name, so a different merchant label is not automatically fraud. The archived payment information lists Visa and Mastercard deposits, with reported minimums differing between A$30 and A$50 and a maximum of A$1,000. Treat those figures as clues, not confirmation of a current rule.
| Payment detail | What to compare | Warning sign |
|---|---|---|
| Date and time | Bank entry and casino record | No matching activity |
| Amount | Exact AUD value | Different or duplicated amount |
| Method | Card, crypto or PayID | Method you never used |
| Status | Pending, completed or reversed | Completed without bank receipt |
| Reference | Transaction IDs and descriptions | Reference changes between records |
Check withdrawals separately from deposits
Withdrawals need a second review because the listed withdrawal method is Australian bank transfer. Check the account name, BSB, account number and amount shown in the request. The site’s published information has given conflicting limits, including A$9,000 per day and A$9,000 per withdrawal on different brand-family pages. A limit mismatch is worth asking support about, but it is not by itself proof of an unauthorised payment.
Recognise a withdrawal you did not request
Mark any withdrawal that has no matching request, confirmation email or account activity. Do not cancel a bank transfer or send replacement funds based on an unsolicited message. Contact your bank through its official app or phone number, then contact casino support using the account’s normal channel.
Separate bonus activity from real cash movement
Bonus entries can make a history look more complicated. A bonus balance is not the same as money taken from your bank account, and winnings may remain restricted until playthrough is complete. Published offers have differed: one version described a 100% match up to A$500 with a A$20 minimum deposit and 30x wagering, while another listed A$250, a A$30 minimum and 40x wagering.
| Entry type | Usually means | What to verify |
|---|---|---|
| Deposit | Money sent to the account | Bank or card match |
| Bonus credit | Promotional balance | Offer terms and eligibility |
| Wager adjustment | Playthrough-related change | Bet history and contribution rate |
| Withdrawal | Money requested from the account | Bank receipt or pending status |
| Reversal | Earlier payment cancelled or returned | Original transaction reference |
Do not assume a promo created the charge
A promotion can explain a bonus credit, but it cannot explain an unknown card debit without a corresponding deposit. Be careful with searches for a promo code the pokies: the published information does not confirm a current code, and promotional pages may show different terms. Check the offer attached to your account rather than relying on an old screenshot or social media post.
Review account access and registration details
Check your email, phone number and recent login alerts. The pokies registration process requests contact details and may request proof of identity. An unfamiliar email change, password reset or phone number is urgent because another person could be controlling the account and approving payments.
Use a simple transaction-check routine
Work from the oldest unexplained entry to the newest. This prevents a later reversal from hiding the original payment and gives you a reliable record for your bank or support team.
- Download or photograph the full payment history.
- Mark every entry as matched, pending, reversed or unexplained.
- Compare unexplained entries with bank, card and email records.
- Change your password and enable available security controls.
- Contact the bank first if money left your account without permission.
Contact support without creating more risk
Send support one concise message with your username, transaction references, dates, amounts and screenshots with sensitive card digits hidden. Never send a full card number, banking password or one-time security code. Support is advertised as 24/7 live chat, with email replies described as arriving within a few hours, but response speed does not guarantee that a disputed payment will be recovered.
When to stop using the account
Stop depositing if records do not match, a withdrawal appears without your request, or support asks you to pay an extra amount to release funds. Contact your bank immediately for an unauthorised card transaction and ask about blocking the card or disputing the payment. The operator is an offshore service, has no Australian gambling licence, and ACMA issued a formal warning to Digibrite S.R.L. in September 2025.
Conclusion: keep control of every payment
A reliable check needs three records: the casino history, your bank statement and your email or login trail. Match amounts and references, treat conflicting promotional or withdrawal information cautiously, and preserve evidence before contacting anyone. If an entry remains unexplained, secure your bank account first and avoid further payments while the dispute is investigated.